Your Home Warranty – Peace of Mind, Built In
Your home is one of your most important investments, and our commitment to quality doesn’t end at closing. At South River Custom Homes, we stand behind our craftsmanship with a comprehensive warranty program designed to give you confidence and peace of mind. From the integrity of structural components to the details of workmanship, our warranty ensures that your home performs as intended – while providing a clear path for addressing any concerns that may arise.
The warranty for South River Custom Homes’ coverage under QBW’s Premier Protection Plan is as follows:
The First Year Warranty
South River Custom Homes warrants the home against specific defects in workmanship and materials. These may result from non-compliance with QBW’s warranty standards. Likewise, any major structural defects will be attended to and honored.
The Second Year’s Assurance
South River warrants the home against defects in the electrical wiring, plumbing, and ductwork. Essentially, all the hardware would require some consistent use to make such deficiencies apparent. Of course, any major structural defects will be resolved during this period.
The Third through Tenth Years’ Pledge
QBW will replace or repair any major structural defects that occur during these 10 years. They may also simply pay for the reasonable cost of the repair or replacement through their insurer.
Throughout the 10 years, the warranty is automatically handed down to the next buyer, protecting you as well as that buyer. Standing by our work is an assurance we gladly offer.
For more information about what is covered under your home warranty, click below and use the “My Coverage” tab to see coverage details for your home.
Submit your Warranty for South River
SOS is an online service coordinator that streamlines the way homeowner service requests are received, addressed, and resolved. If you have a warranty concern with your home, Please Click Here. This will allow you to submit any warranty requests. SOS will help you keep track of what’s covered in your warranty. It allows you to send work requests to the appropriate subcontractor, while emailing updated reports to the builder.
In the event of an emergency do not use the online system covering the Warranty for South River
Please contact our emergency number at
(804) 543-7046
Access your account to confirm your coverage options
South River Custom Homes – Traditions Begin Here